| What
should I do to get my project started? [back
to top]
A.)
Send us your logo ideas or logo files for review via email
(info@silverstudio.org) or give us a call (714) 227-3055
B.)
Purchase your package directly online or call us if you
would like quantity modifications and a free quote.
What
happens Next? [back to top]
Step
1: Call and discuss your logo ideas with
us.
- We
will pencil sketch 4 sample ideas and present them to
you according to your likes and dislikes. At this
point if you decide that our logo design is not what you
expected, you can opt-out of your package deal for only
$40.00, and the rest of your money will be refunded to
your account.
Step
2: Review our sample designs and give us
feedback.
- REVISION
ROUNDS BEGIN: Up-to 3 separate revisions will be discussed,
made, and presented to you. At this point if you decide
that our logo design is not what you expected, you can
opt-out of your package deal for only $100.00, and the
rest of your money will be refunded to your account.
Step
3: Your satisfaction Guaranteed!
- Once
we have completed your logo to your satisfaction, we will
prepare all your logo files and email them to you! At
this point you will also be awaiting all your files on
CD in a DVD case via USPS Mail.
What
if I'm not happy with my Logo? [back
to top]
With
our simple questionnaire about your business, and our Satisfaction
Guarantee ("If You Don't Like It...
We're Not Done."), we make the whole process
easy for you to get what you want. By collecting logo samples
and/or ideas of your likes and dislikes, your completed
logo will be everything you wanted because we polish and
shine your ideas with your input. As a result,
the final design is exactly what you were looking for. However,
in the event that you are not satisfied with the first few
drafts of your logo, you can opt out of the design process
at the following stages:
- Step
1: After initial sketches are presented: $40.00
charge , and the rest of your money will be refunded.
- Step
2:
After Revision Rounds Begin: $100.00 charge,
and the rest of your money will be refunded.
- Step
3: At any point after Revision Rounds are exhausted
there will be no full or partial refunds.
When
will I see samples of my stationery? [back
to top]
As
soon as the logo is completed we will begin work on your
letterhead, envelopes, and business cards simultaneously.
We will then present them for your review. Two rounds of
revisions will be available to modify the layouts of your
stationery. And, as with our logo design, you have our satisfaction
guarantee working for you at all times ("If
You Don't Like It... We're Not Done.").
Do
I get all of my stationery files? [back
to top]
The
answer to this question is yes, and no. YES, you will get
the high quality "print ready" files for your
letterhead, envelopes, and business cards incase you would
like to print or re-print them with another business. However,
you will not have access to the actual "design files"
to make your own modifications.
The
good news about this policy is that we store your artwork
originals on our server for 5 years and only charge revision
fees when you make a change to the information instead of
charging you design fees all over again. This practice also
works because you don't have to worry about losing your
files or paying full price to edit your stationery when
it's time to edit basic information.
Can
I purchase my stationery files? [back
to top]
Yes,
if you would like to own the actual "design files"
of your stationery you can purchase them each for $60.00
Flat and we will still save them for 5 years. If you want
all three of your files at once you pay $150.00 Flat.
A
word of caution: We believe in always being up-front
with our patrons for your benefit. Be aware that when you
purchase "design files" there may be missing fonts
when you're ready to edit the text in your files.
If
you decide to purchase the actual "design files"
from us, in almost all cases, you will not have the same
fonts that were used to layout your text. We also do not
support providing any missing fonts because you will need
to purchase them yourself separately to achieve the same
"look".
What
exactly does this mean to you? It means that the "design
files" we sell to you may NOT "look" exactly
like the "print ready" text we laid out. This
being the case, you should also know that once you open
the files you WILL be able to edit the text fully
-but font substitution may occur. At that point you will
be able to choose a new font if indeed you do not own the
font that was used originally.
If
you are truly in need of purchasing the "design files"
and this information is not clear enough or if you want
more clarification about font substitution please call me:
(714) 227-3055
|
