Graphic Design

Learn Graphic Design Lingo

INDUSTRY SETUP & ORIGINAL IS YOURS!

SATISFACTION GUARANTEED!

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What should I do to get my project started? [back to top]

A.) Send us your logo ideas or logo files for review via email (info@silverstudio.org) or give us a call (714) 227-3055

B.) Purchase your package directly online or call us if you would like quantity modifications and a free quote.

What happens Next? [back to top]

Step 1: Call and discuss your logo ideas with us.

• We will pencil sketch 4 sample ideas and present them to you according to your likes and dislikes. At this point if you decide that our logo design is not what you expected, you can opt-out of your package deal for only $40.00, and the rest of your money will be refunded to your account.

Step 2: Review our sample designs and give us feedback.

• REVISION ROUNDS BEGIN: Up-to 3 separate revisions will be discussed, made, and presented to you. At this point if you decide that our logo design is not what you expected, you can opt-out of your package deal for only $100.00, and the rest of your money will be refunded to your account.

Step 3: Your satisfaction Guaranteed!

• Once we have completed your logo to your satisfaction, we will prepare all your logo files and email them to you! At this point you will also be awaiting all your files on CD in a DVD case via USPS Mail.

What if I'm not happy with my Logo? [back to top]

With our simple questionnaire about your business, and our Satisfaction Guarantee ("If You Don't Like It... We're Not Done."), we make the whole process easy for you to get what you want. By collecting logo samples and/or ideas of your likes and dislikes, your completed logo will be everything you wanted because we polish and shine your ideas with your input. As a result, the final design is exactly what you were looking for. However, in the event that you are not satisfied with the first few drafts of your logo, you can opt out of the design process at the following stages:

• Step 1: After initial sketches are presented: $40.00 charge , and the rest of your money will be refunded.

• Step 2: After Revision Rounds Begin: $100.00 charge, and the rest of your money will be refunded.

• Step 3: At any point after Revision Rounds are exhausted there will be no full or partial refunds.

When will I see samples of my stationery? [back to top]

As soon as the logo is completed we will begin work on your letterhead, envelopes, and business cards simultaneously. We will then present them for your review. Two rounds of revisions will be available to modify the layouts of your stationery. And, as with our logo design, you have our satisfaction guarantee working for you at all times ("If You Don't Like It... We're Not Done.").

Do I get all of my stationery files? [back to top]

The answer to this question is yes, and no. YES, you will get the high quality "print ready" files for your letterhead, envelopes, and business cards incase you would like to print or re-print them with another business. However, you will not have access to the actual "design files" to make your own modifications.

The good news about this policy is that we store your artwork originals on our server for 5 years and only charge revision fees when you make a change to the information instead of charging you design fees all over again. This practice also works because you don't have to worry about losing your files or paying full price to edit your stationery when it's time to edit basic information.

Can I purchase my stationery files? [back to top]

Yes, if you would like to own the actual "design files" of your stationery you can purchase them each for $60.00 Flat and we will still save them for 5 years. If you want all three of your files at once you pay $150.00 Flat.

A word of caution: We believe in always being up-front with our patrons for your benefit. Be aware that when you purchase "design files" there may be missing fonts when you're ready to edit the text in your files.

If you decide to purchase the actual "design files" from us, in almost all cases, you will not have the same fonts that were used to layout your text. We also do not support providing any missing fonts because you will need to purchase them yourself separately to achieve the same "look".

What exactly does this mean to you? It means that the "design files" we sell to you may NOT "look" exactly like the "print ready" text we laid out. This being the case, you should also know that once you open the files you WILL be able to edit the text fully -but font substitution may occur. At that point you will be able to choose a new font if indeed you do not own the font that was used originally.

If you are truly in need of purchasing the "design files" and this information is not clear enough or if you want more clarification about font substitution please call me: (714) 227-3055